Backup Server Questions

Are there any setup fees?
No. There are no setup fees, cancellation fees, or hidden fees anywhere. Kor Computing does not believe in nickel and diming our customers.

Are there any long-term contracts?
No. All of our services are month to month. You are free to cancel at any time.

What Operating System do you provide for the server?
Windows 2003 Server Enterprise x86 SP2.

Can I host other services such as FTP/Email/IRC?
No. Kor Computing does not support hosted applications beyond the primary backup software.

Do you provide discounts for large amounts of data?
Yes. Price breaks occur after every 1000GB. Contact us for a quote.

Can I use my own remote server management software?
No. Remote Desktop Protocol (RDP) is the only supported method to remotely manage our servers.

Can you seed load my data?
Yes. Just send us a removable USB hard drive with your data on it and we will be happy to load it on your server. Please be sure that the filesystem is formatted NTFS.

Is there a limit to the amount of storage I can use?
Yes and No. Each physical array can hold a maximum of 5.45TB of data. Customers with more than that can span multiple arrays, however, due to limitations in the backup software no one single folder can contain more than 5.45TB.

Who has access to my data?
You, our owner, and our data center manager. No other staff have either physical or remote access to our servers.

Is there a minimum monthly fee?
Yes. There is a $25 per month minimum. This minimum is in place for customers who do not have more than 50GB worth of storage. We must provision memory and an OS license for your server even if you do not utilize it.

How soon can you have a server provisioned and ready to go?
Servers are provisioned after an order is completed. If an order is submitted during normal business hours we can usually have it ready in about 45 minutes. Orders submitted after hours will be provisioned the following business day.

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